Return Shipping Policy

Effective Date: 12/1/2024

Welcome to SUSHii.shop, a proud brand of Graceful Media LLC. At SUSHii.shop, we strive to ensure you are completely satisfied with your purchase. Below is our return shipping policy, carefully crafted to align with industry standards for boutique clothing and custom t-shirt printing.

Return Address

All returns must be shipped to our designated return address: 2001 42nd Street, Suite 207, North Bergen, NJ 07047.

Return Merchandise Authorization (RMA)

To initiate a return, customers are required to obtain a Return Merchandise Authorization (RMA).

  • You can request an RMA by filling out the form on our Contact Us page.
  • Returns sent without an RMA will not be accepted.

Eligibility for Returns

  1. Standard Products: Unworn, unwashed, and undamaged t-shirts in their original condition may be returned within 30 days of receipt.
  2. Non-Returnable Items:
    • Custom and special-order items are non-returnable, as they are tailored specifically to your requirements.
    • This includes all personalized or made-to-order products.

Return Process

  1. Contact Us: Use the Contact Us form to request an RMA. Please include your order number and reason for the return.
  2. Approval: Once your return is approved, you will receive an RMA number and detailed return instructions.
  3. Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or error on our part.
  4. Packaging: Ensure items are securely packaged to prevent damage during transit. Include a copy of your RMA confirmation inside the package.

Refunds and Exchanges

  • Refunds: Refunds will be issued to the original payment method within 7–10 business days of receipt and inspection of the returned items.
  • Exchanges: If you wish to exchange an item, please specify this in your RMA request. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via our Contact Us form. Include photos of the damage or defect for faster processing.

Important Notes

  • We cannot be held responsible for returns lost in transit. Please use a trackable shipping service.
  • Returns that do not meet our policy requirements will be sent back to the customer at their expense.

For any questions regarding our return shipping policy, please reach out to us using our Contact Us form.

Thank you for choosing SUSHii.shop! We appreciate your business and are committed to your satisfaction.